RED HILL ANIMAL HEALTH CENTER COVID 19
Currently, we are allowing one pet owner into the exam room for scheduled veterinary appointments only. We are still strongly encouraging curbside visits for your safety and the safety of our staff. If you are planning on coming in for your pets appointment please wait in your vehicle and call us when you arrive. Our staff will instruct you on when your pets exam room is ready for you. You must wear a mask to enter the building and hand sanitizer is available when you enter the lobby. A doctor or nurse will greet you and your pet in the room and take your pets history, etc. The remainder of your pets exam and diagnostics may be conducted in the treatment area to allow appropriate social distancing due to the small size of the exam room. You and your pet will be checked out at the conclusion of your visit from the exam room.
All nurse appointments, boarding, daycare and grooming will still be checked in curbside. Please call us when you arrive and we will send out a staff member to greet you and your pet.
Most importantly, if you are feeling ill or think you may have been exposed to someone with COVID 19 please reschedule your appointment. Our ability to continue to stay open and serve our pet community relies on the safety of our staff and our clients alike. We appreciate your understanding and patience every day that we face this situation.
We know that you all anxious to return to "business as normal" and believe us that so are we! It has been a long, hot and sometimes stressful summer for our clients, pets and staff. We are navigating this situation as best as we can with the information that we have from experts from the CDC, the American Veterinary Medical Association and other medical professionals and our local Garfield County Health Department. We are proud to say that we have been able to continuously stay open during this pandemic due to practicing certain safety measures for our staff and clients including the curbside veterinary visit. It is important for us to stay healthy so that we can remain open, as we have, to care for your pets. The Red Hill doctors and staff recognize this is not a viable long-term solution and are working on an alternative plan for later this fall. Our exam rooms and facility were not designed with social distancing in mind so re-opening our facility to our clients is going to be a difficult task. We can't thank you enough for your patience and understanding through this ordeal. We promise that your pets are in great hands and we will continue to do our best to communicate and partner with you in your pets care and well-being. Stay tuned for more information.
The Red Hill doctors and staff want to thank our clients that have worked with us over the past 2 months with our unique circumstance and curbside appointment check-ins and pet exams without pet parents. We know that it has been a difficult time for everyone and lots of highs and lows with stress and fear. We are all hopeful that the sacrifices that we have all made will help to expedite some return to whatever the new normal will be.
Over the next few weeks we will start to implement re-introduction back to the hospital for certain appointment types. We will keep you all posted on how these changes will affect you and your pets. One thing that will be required will be masks or face-coverings to enter the building. As of 5/19 the Town of Carbondale has enacted mandatory face-coverings required by law, when entering any business or public interactions (see below or visit https://www.carbondalegov.org/government/emergency/ ) We hope that this new law will keep our clients and staff safe while we begin allow our pet parents to accompany their fur-kids into the exam room.
Stay tuned for more information and remember to stay home if you are not feeling well... Kindly - your Red Hill pet care team
5/20/2020 | COVID-19 Carbondale Chamber Update
The Town of Carbondale Passes an Emergency Ordinance Requiring the Wearing of Masks in Public
CARBONDALE, Colo. (May 20, 2020) – The Town of Carbondale Board of Trustees passed an emergency ordinance at its meeting, May 19, 2020, requiring the public to wear face coverings or masks where public interaction is likely. The ordinance is effective immediately.
This change means it is now required by law for the public to wear a cloth face covering or non-medical mask when entering and while inside places of business at locations where public contact is likely, including but not limited to within all common areas and lobbies at front desks, within public seating or waiting areas, and within all portions or retail grocery, and restaurant businesses that are accessible by customers.
To our valued clients –
We understand the fear and insecurity that you are all feeling during this difficult time. We share in your concern as we all unfortunately face this pandemic together. Your Red Hill Animal Health Center team wants to let you know that since we are currently classified as an “essential” business we will continue to operate under the CDC and State and local guidelines for our profession while continuing to offer veterinary care for your fur family members. Our veterinary team is taking all the necessary precautions so we can continue to remain open during this time.
The Colorado Veterinary Medical Association has reached out to the veterinary community to encourage us to continue to perform wellness exams and vaccinate our dog and cat population. This is not only for their safety but also for the protection of our human population as well. All social distancing requirements shall be exercised for these appointments and pets will be checked in curbside. A physical examination will be performed by the doctor addressing the chief complaint or concern for the pet patient and then a teleconsultation will be conducted to discuss the exam finding and possible diagnostic and treatment options. PLEASE DO NOT COME TO A CURBSIDE APPOINTMENT OR DROP-OFF IF YOU ARE NOT FEELING WELL OR THINK YOU MAY HAVE BEEN EXPOSED TO SOMEONE WITH COVID-19. PLEASE HELP US PROTECT OUR DOCTORS AND STAFF.
Currently our daycare and boarding facility is open and running. We are following the State of Colorado Public Health Order 20-24 and reducing our non-essential work staff by 50%. We still have plenty of space and staff available for daycare and boarding. We understand that some of you are not working and others are working very long hours during this Covid-19 crisis. Red Hill would like to offer a Daycare Special during this time of 50% off for full day and 25% off for 1/2 day rates now through April 27th, 2020. Please call us to schedule your dogs daycare visit and for more information on how to drop your pet off for daycare or boarding.
The Red Hill team is beyond grateful that we are able to keep our doors open (in a matter of speaking) to be able to continue to do what we are passionate about. In this world today and during this very challenging time we realize, even more than ever, that our pets give us comfort, support and companionship in this time of insecurity and uncertainty. Be well and be safe.
Kindly – The entire Red Hill Animal Health Center Team
We know that you are concerned for the health and safety of your family members during this time of the Covid 19 pandemic as are we. Due to the unprecedented nature of this situation we feel that it the best interest of our employees, clients and of course their four-legged family members that we evaluate and modify the way we conduct our daily business for the next several weeks. This is a very fluid and ever changing situation. We will make adjustments as needed to make sure we are providing your pets the care they need and deserve. Your safety and the safety of our doctors and staff in mind is our number one priority.
Until further notice our veterinary staff will only see sick pet or urgent care, non-elective appointments. All wellness care and vaccine appointments will be rescheduled unless there are dire circumstances that require these pets to be examined such as emergency travel and pet health risks, etc. This will be decided on a case by case basis.
In an effort to minimize face to face contact and respect the social distancing requirement of at least 6 feet, we may ask that you drop your pet off for examination and speak to the doctor or hospital staff over the phone for further instructions or to discuss treatment options for your pet.
All daycare and boarding check-ins will be done at the side kennel door. Please remain in your car and call our front desk staff at 970-704-0403 for further instructions. A kennel staff member will assist you at the side entrance with your pets check-in/out.
Red Hill will still continue to have grooming appointments at this time. If your pet has a grooming appointment please call us from your car when you arrive and you will be given further instructions. This also applies to pet pick-ups.
For clients that are picking up foods or medications, we respectfully ask that you pay over the phone when you arrive and your food or medication will be placed outside for your pick-up convenience.
We sincerely ask that all of our clients respect the CDC (Center for Disease Controls) recommendations and be aware of signs and symptoms:
- Stay home when you are sick
- Call your health care provider’s office in advance of a visit
- Limit movement in the community
- Limit visitors
Also from the CDC in regards to your pets...
Animals: You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask. See COVID-19 and Animals for more information.
While this virus seems to have emerged from an animal source, it is now spreading from person-to-person in China. There is no reason to think that any animals including pets in the United States might be a source of infection with this new coronavirus. To date, CDC has not received any reports of pets or other animals becoming sick with COVID-19. At this time, there is no evidence that companion animals including pets can spread COVID-19. However, since animals can spread other diseases to people, it’s always a good idea to wash your hands after being around animals. For more information on the many benefits of pet ownership, as well as staying safe and healthy around animals including pets, livestock, and wildlife, visit CDC’s Healthy Pets, Healthy People website.
Please feel free to reach out to us by phone at 970-704-0403 or email at [email protected] We will be here to help you navigate this ever-changing situation. Red Hill will continue to do our part to protect our valuable community. Be kind and be patient with one another and remember the only way out of this is to go through it together (and 6 feet apart).
Respectfully – Red Hill Animal Health Center Doctors and Staff